Frequently Asked Questions
How do I get a key fob for the gate?
Contact your management company Trestle Management Group.
Phone: 480-422-0888
‘Submit a Request’ through the portal or
“Submit a Request’ through the “Contact” page of our website
Email: communications@trestlemanagement.com
How do I arrange for trash pickup?
Contact your management company Trestle Management Group.
Phone: 480-422-0888
‘Submit a Request’ through the portal or
“Submit a Request’ through the “Contact” page of our website
Email: communications@trestlemanagement.com
You will need to include your lot # and physical address
How do I report an issue with the gates?
Contact your management company Trestle Management Group.
Phone: 480-422-0888
‘Submit a Request’ through the portal or
“Submit a Request’ through the “Contact” page of our website
Email: communications@trestlemanagement.com
How do I join a committee?
Committee members are assigned in October and introduced during the annual meeting. If you are interested, please contact:
Our management company Trestle Management Group.
Phone: 480-422-0888
‘Submit a Request’ through the portal or
“Submit a Request’ through the “Contact” page of our website
Email: communications@trestlemanagement.com
What are my Payment Options?
Automatic payment enrollment is available through the community portal by accessing ‘Make a Payment’ / ‘Auto-Draft’.
Online Payments can be made through the community portal by selecting ‘Make a Payment’ / ‘Credit Card’.
You will need the following information:
Management ID: 1159
Association ID: The first 3 digits of your account number
Property Account Number: Listed on your remittance coupon
Billpay through your financial institution:
Make checks payable to the Association (not Trestle Management Group)
Send payments to: P. O. Box 29170, Phoenix, AZ 85038
Include your Account Number and Property Address on the check
Payments remitted by mail:
Make checks payable to the Association (not Trestle Management Group)
Send payments to: P. O. Box 29170, Phoenix, AZ 85038
Include your Account Number and Property Address on the check
How do I avoid an online payment fee?
Enroll in the automatic payment program through Trestle Management Group by accessing the community portal and selecting ‘Make a Payment’ / ‘Auto-Draft’
How do I make a change to my automatic payments?
The community portal allows you to discontinue enrollment or change the banking information by selecting ‘Make a Payment / Auto-Draft’.
What does my assessment payment go towards?
Assessments go toward the future resurfacing of our roads in addition to funding the homeowner’s share of the common area maintenance expenses. Homeowners are provided with a copy of the annual new fiscal year’s budget, detailing the budget for each expense. Some common area expenses may include landscaping, water, electricity, maintenance, and repairs.
When is my payment considered late?
Assessments are due on the 31st day of January and is considered late if received after February 15, 2023. Your statement will reflect the date a late fee will be charged if the assessment is not paid on time.
What mailing address do I use?
Payment Address: P.O. Box 29170 Phoenix, AZ 85038
Correspondence: 450 N Dobson Rd, Ste 201, Mesa, AZ 85201, or you may email communications@trestlemanagement.com
Architectural Requests: 450 N Dobson Rd, Ste 201, Mesa, AZ 85201 or you may email designreview@trestlemanagement.com
Who do I contact with a billing question?
You can ‘Submit a Request’ through the community portal, call: 480-422-0888 option 3, or email communications@trestlemanagement.com.
How can I dispute a late fee?
Please access the community portal and select ‘Submit a Request’.
How do I change my mailing address?
Please access the community portal and select ‘My Contact Info’ to update your contact information.
Where do I direct a title company for resale information?
Have your title company or real estate agent order a disclosure statement through www.homewisedocs.com.
How do I obtain a copy of my CC&Rs and Design Guidelines?
You may obtain a copy of your association's CC&Rs and Design Guidelines through the community portal under Documents/Governing Documents.
How do I contact the management company?
Your management company is Trestle Management Group.
Phone: 480-422-0888
‘Submit a Request’ through the portal or the “Contact” page of our website